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Our support page provides you with the resources and guidance you need to make the most of EMREP.

Common Support Topics

• Case Management: How to create, update, and track extradition and MLA cases.
• Document Storage: Securely upload and retrieve case files through Azure Blob Storage.
• Automated Workflows: Trigger and monitor processes powered by Azure Logic Apps.
• Reports: Generate and export compliance and operational reports.
• Data Security: Understand how EMREP uses Microsoft’s compliance framework to protect your information.

Need Assistance?

• Account and access issues.
• Technical troubleshooting.
• Workflow or reporting errors.
• Teams Chat: Search “EMREP Support” in Microsoft Teams.

You can reach us via: Email: emrep@ijs.gov.za.

Feedback and Improvements

EMREP is continuously evolving to meet the needs of justice and legal cooperation stakeholders. We welcome feedback and feature suggestions through the in-app “Feedback” button or via our support chat on this page.